Dental Patient Safety Training

Course Modules

Overview of Patient Safety

Overview of Patient Safety Overview of Patient Safety

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Introduction Introduction 1

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Learning Goals Learning Goals 2

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Defining Patient Safety Defining Patient Safety 3

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Language of Patient Safety Language of Patient Safety 4

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Additional Resources Additional Resources 5

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Quiz

Quiz: Patient Safety Quiz: Patient Safety 6

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Module 1: Assessing safety culture in dental office

Module 1: Assessing safety culture in dental office Module 1: Assessing safety culture in dental office

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Background Background 1

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Approach and Methodology Approach and Methodology 2

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Published Research for Reference Published Research for Reference 3

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Module 2: Quantifying safety incidents in a dental office

Module 2: Quantifying safety incidents in a dental office Module 2: Quantifying safety incidents in a dental office

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Learning Objectives Learning Objectives 2

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Context Module Sub Header

Module 2.1: Adverse Events in Dentistry 3

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Adverse Event: Definition, Clarifications and Examples Adverse Event: Definition, Clarifications and Examples 4

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Differentiating between adverse events, non-adverse events and quality of care issues Differentiating between adverse events, non-adverse events and quality of care issues 5

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Quiz

Quiz: Adverse Events, Non-Adverse events and Quality of care issues Quiz: Adverse Events, Non-Adverse events and Quality of care issues 6

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Different approaches to detect adverse events Different approaches to detect adverse events 7

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Adverse event classification Adverse event classification 8

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Quiz

Quiz: Adverse Event Classification Quiz: Adverse Event Classification 9

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Adverse event severity Adverse event severity 10

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Quiz

Quiz: Adverse Event Severity Quiz: Adverse Event Severity 11

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Trigger: Definition and list Trigger: Definition and list 12

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Trigger: Description and logic Trigger: Description and logic 13

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Quiz

Quiz: Trigger Quiz: Trigger 14

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Context Module Sub Header

Module 2.2: Training: Chart Review 15

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Overview of the Process Overview of the Process 16

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Implementing Patient Safety Triggers in the Electronic Health Record Implementing Patient Safety Triggers in the Electronic Health Record 17

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Accessing patients' Electronic Health Record Accessing patients' Electronic Health Record 18

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Capturing data from the Electronic Health Record Capturing data from the Electronic Health Record 19

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Calibration Case 1: Demonstration - Identifying Adverse Events and Consensus process Calibration Case 1: Demonstration - Identifying Adverse Events and Consensus process 21

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Context Module Sub Header

Module 2.3: Calibration and Self-assessment 22

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Quiz

Calibration Case 2 Quiz Calibration Case 2 Quiz 23

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Quiz

Calibration Case 3 Quiz Calibration Case 3 Quiz 24

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Quiz

Calibration Case 4 Quiz Calibration Case 4 Quiz 25

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Quiz

Calibration Case 5 Quiz Calibration Case 5 Quiz 26

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Quiz

Calibration Case 6 Quiz Calibration Case 6 Quiz 27

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Conclusion: Module 2 Conclusion: Module 2 28

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Module 3: Using root cause analysis to understand underlying causes of dental adverse events

Module 3: Using root cause analysis to understand underlying causes of dental adverse events Module 3: Using root cause analysis to understand underlying causes of dental adverse events

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What is Root Cause Analysis? When do you do it? Why is it important? What is Root Cause Analysis? When do you do it? Why is it important? 1

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Methods used in Root Cause Analysis Methods used in Root Cause Analysis 2

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Procedure to conduct Root Cause Analysis Procedure to conduct Root Cause Analysis 3

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Calibration Case 1: Tutorial and example Calibration Case 1: Tutorial and example 4

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Quiz

Quiz: Root Cause Analysis Quiz: Root Cause Analysis 3 5

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RCA: Calibration Case 2 RCA: Calibration Case 2 6

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Conclusion: Module 3 Conclusion: Module 3 7

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Research Publications

Research Publications Research Publications

External Url

Kalenderian, E., Walji, M. F., Tavares, A., & Ramoni, R. B. (2013). An adverse event trigger tool in dentistry: a new methodology for measuring harm in the dental office. The Journal of the American Dental Association, 144(7), 808-814. Kalenderian, E., Walji, M. F., Tavares, A., & Ramoni, R. B. (2013). An adverse event trigger tool in dentistry: a new methodology for measuring harm in the dental office. The Journal of the American Dental Association, 144(7), 808-814. 1

external_url 499567 0

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External Url

Ramoni, R., Walji, M. F., Tavares, A., White, J., Tokede, O., Vaderhobli, R., & Kalenderian, E. (2014). Open wide: looking into the safety culture of dental school clinics. Journal of dental education, 78(5), 745-756. Ramoni, R., Walji, M. F., Tavares, A., White, J., Tokede, O., Vaderhobli, R., & Kalenderian, E. (2014). Open wide: looking into the safety culture of dental school clinics. Journal of dental education, 78(5), 745-756. 2

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External Url

Obadan, E. M., Ramoni, R. B., & Kalenderian, E. (2015). Lessons learned from dental patient safety case reports. The Journal of the American Dental Association, 146(5), 318-326. Obadan, E. M., Ramoni, R. B., & Kalenderian, E. (2015). Lessons learned from dental patient safety case reports. The Journal of the American Dental Association, 146(5), 318-326. 3

external_url 499572 0

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External Url

Maramaldi, P., Walji, M. F., White, J., Etolue, J., Kahn, M., Vaderhobli, R., … Kalenderian, E. (2016). How dental team members describe adverse events. Journal of the American Dental Association (1939), 147(10), 803–811. doi:10.1016/j.adaj.2016.04.015 Maramaldi, P., Walji, M. F., White, J., Etolue, J., Kahn, M., Vaderhobli, R., … Kalenderian, E. (2016). How dental team members describe adverse events. Journal of the American Dental Association (1939), 147(10), 803–811. doi:10.1016/j.adaj.2016.04.015 4

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External Url

Kalenderian, E., Obadan-Udoh, E., Maramaldi, P., Etolue, J., Yansane, A., Stewart, D., ... & Delattre, V. (2017). Classifying Adverse Events in the Dental Office. Journal of patient safety. Kalenderian, E., Obadan-Udoh, E., Maramaldi, P., Etolue, J., Yansane, A., Stewart, D., ... & Delattre, V. (2017). Classifying Adverse Events in the Dental Office. Journal of patient safety. 5

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External Url

Nikdel, C., Nikdel, K., Ibarra-Noriega, A., Kalenderian, E., & Walji, M. F. (2018). Clinical Dental Faculty Members’ Perceptions of Diagnostic Errors and How to Avoid Them. Journal of dental education, 82(4), 340-348. Nikdel, C., Nikdel, K., Ibarra-Noriega, A., Kalenderian, E., & Walji, M. F. (2018). Clinical Dental Faculty Members’ Perceptions of Diagnostic Errors and How to Avoid Them. Journal of dental education, 82(4), 340-348. 6

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External Url

Kalenderian, E., Obadan-Udoh, E., Yansane, A., Kent, K., Hebballi, N. B., Delattre, V., ... & Walji, M. F. (2018). Feasibility of Electronic Health Record–Based Triggers in Detecting Dental Adverse Events. Applied clinical informatics, 9(03), 646-653. Kalenderian, E., Obadan-Udoh, E., Yansane, A., Kent, K., Hebballi, N. B., Delattre, V., ... & Walji, M. F. (2018). Feasibility of Electronic Health Record–Based Triggers in Detecting Dental Adverse Events. Applied clinical informatics, 9(03), 646-653. 7

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